Citrix Receiver Cleanup Utility

Posted By admin  On 23.04.21



Receiver Cleanup Utility is a technology that is designed to help cleanup errors during upgrades from a previous version of the Receiver or Citrix Online Plug-in. The technology helps to remove any lingering data (files and Windows Registry entries) related to the Citrix Receiver on systems where the software has been removed. The Citrix Receiver Clean-Up Utility has been my biggest friend for a while. It helps you to recover broken Citrix Receiver installations on Microsoft Windows. Before I knew it, I sometimes even reinstalled Windows to get Citrix Receiver back to work. But, after many years, a trustful friendship came to an end. Citrix Receiver CleanUp Utility ReceiverCleanupUtility.zip — Zip archive, 247 KB (253505 bytes) Navigation. Receiver cleanup utility is not required while upgrading to the Receiver for Windows 4.4 or newer. Receiver for Windows 4.4 or newer can upgrade from anyolder version of Receiver without the need of using the cleanup utility. The /rcu switch should be used.

Receiver Cleanup Utility is a technology that is designed to help cleanup errors during upgrades from a previous version of the Receiver or Citrix Online Plug-in. The technology helps to remove any lingering data (files and Windows Registry entries) related to the Citrix Receiver on systems where the software has been removed.

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Objective

This article describes how to remove the Citrix ICA Client or Online plug-in for Windows using the Windows Installer Uninstall String (for MSI files) or InstallShield (for EXE files).

Background

Important! Starting with the release of Online Plug-in version 11.2, the installer is an EXE wrapper that is used to install the various components of the Online Plug-in (also known as Receiver). The instructions in this article do not apply these versions of the client. Command line instructions for uninstalling these versions of the client can be found in Citrix eDocs, in the section for your version of the Online Plug-in/Receiver.

While an upgrade option is available during the installation of the ICA Client for Windows, it is strongly recommended to remove earlier versions of the ICA client before installing the latest client to avoid potential configuration conflicts.

Instructions

Citrix Receiver Cleanup Utility Mac

Using the Citrix Receiver Clean-up Utility

Run the Tool - CTX137494 - Receiver Clean-Up Utility

Manual Workaround

The following procedure is intended for environments where the ICA Client was not deployed using Active Directory (AD), Systems Management Server (SMS), or other third-party application that could otherwise be used to automate the removal of the client. It is presumed that the following procedure is implemented using a script that can be invoked through a logon script prior to deploying the latest client (for example, through a batch file or Visual Basic Script).

The process for uninstalling the currently installed Citrix ICA client depends on the installation file type used to install the client.

InstallShield must be used to remove the client if an EXE file was used for installation – this was typical for Citrix ICA Client versions 6.x through 8.x.

  • The InstallShield command to remove a client installed using an EXE file is:
    isuninst –f C:PROGRA~1CitrixICACLI~1Uninst.isu –c C:PROGRA~1CitrixICACLI~1uninstpn.dll –a.

  • The -a switch at the end of the ISUNINST command line indicates a silent removal.

  • The command to remove the web client InstallShield package is:
    %SystemRoot%system32ctxsetup.exe /uninst C:PROGRA~1Citrixicaweb32uninst.inf

In later versions, the client starting in version 9.x were installed using a Microsoft Installer (MSI) package, and therefore the MSI file could be used to remove the client.

  • The Windows Installer command to remove a client installed with an MSI file is:
    msiexec.exe /x GUID REBOOT=ReallySuppress /qb!

  • msiexec.exe /x {7A1FB67F-A340-472A-97C3-A6AFFE078AAE} REBOOT=ReallySuppress /qb!

  • Refer to the Microsoft KB for further information on Windows Installer command-line options.

A list of Globally Unique Identifiers (GUIDs) for public releases of the Citrix ICA Client for Windows can be found in the following articles:
  • CTX112613 - Public XenApp Client/Plug-in/Receiver Build Quick Reference List

  • CTX115717 - Replacement Information for Citrix Presentation Server Client Private Releases Later Than Version 10.200

  • CTX325140 - How to Remove Client Files Remaining on System after Uninstalling Receiver for Windows
It is recommended to confirm the exact GUID for the installed version, particularly if using a private release of the client provided by Citrix Technical Support. The GUID can be found in the following registry key: HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionUninstall.

When the Uninstall key is selected, press Ctrl+F and search for the term Citrix. The sub-key containing the Citrix ICA client entry appears as opened (left pane) and is labeled with the GUID.

Note: For x64 systems, check the same path in the Wow6432Node key.
The following table provides the version, build, GUID, and release dates for public releases of the Citrix ICA Client:

Note: Adding the Client Version column to the Access Management Console while viewing session information is useful in determining the versions of the Citrix ICA Client currently in use in your environment.

Version, Build, GUID and Release Dates for Citrix ICA Client

VersionBuildGUIDRelease Date
6.301050{DAA13EB6-C53F-4038-9880-C310500B49E9}Sep 2002
6.311051{3049E69E-74F2-48C0-B9A1-9CD8125588E9}Oct 2002
7.0017534{956F3E9A-3AED-40F8-8522-5F6A524CFC3E}Jun 2003
7.0120497Confirm in registryJun 2003
7.1021825{8F5F8B07-50AC-401F-A441-A37740851A5C}Oct 2003
8.0024737{2C42ED1E-6315-4E63-89E6-057EA114EBB8}Apr 2004
8.1029670{76E4A642-BC3E-438A-8450-0C15A36B5B18}Oct 2004
9.0032649{4E21223F-8D6C-446E-9CD3-587D206A8400}Apr 2005
9.1036280{E92B7A19-5FD5-4AEE-9FEF-7AD5DD3A675E}Oct 2005
9.1539151{DF1D5FEC-D67C-43C8-9230-41F5DF350196}Dec 2005
9.2044376{D989BCC0-757C-4FB6-893C-512DF4382656}May 2006
9.2350211{7A1FB67F-A340-472A-97C3-A6AFFE078AAE}Nov 2006
10.00052110{B2AE44CB-2AAB-4C08-A54B-D264BD604DA8}Mar 2007
10.10055836{E89956F9-5B89-470E-818D-BD46102D0A01}Jun 2007
10.15058643{42ACCB45-3363-47E0-94E9-F0074CC8BC56}Nov 2007
10.20002650{2624B680-02BC-4CBC-839C-DA20DF6EF6EC}Mar 2008
11.000*5323{331741EC-DD63-4DA8-957E-D0C70412EF54}Jun 2008
11.0005357{388C130B-0079-46B4-A0D5-DC2DD7A89A7B}Sep 2008

Additional Resources

Citrix Documentation - Install and uninstall Receiver for Windows manually

  • Citrix, Receiver

Having problems removing Citrix Online Plugin 11.x & 12.x or Citrix Receiver version 13.x or 14.x then help is here.

Citrix have released a tool called Receiver Clean-Up Utility, that solves these issues.

Citrix Receiver Cleanup Utility

Description

Receiver Cleanup utility must be used in the following scenarios:

  • Receiver or Online Plug-in is installed but the old components still exist or creating abnormal scenarios.
  • Receiver or Online Plug-in components must be cleaned before troubleshooting or installation.
  • Receiver or Online Plug-in are unable to function and the product is unable to install or uninstall.
Citrix Receiver Cleanup Utility

CTX325140 – How to Remove Client Files Remaining on System after Uninstalling Receiver for Windows
Receiver Cleanup utility cleans out components, files, and registry values of Online Plug-in 11.x, 12.x, and Receiver 13.x, 14.0.

Prerequisites

  • Windows 7 32-bit and 64-bit
  • Windows 2008 R2

Installing Receiver Cleanup Utility

Receiver Cleanup Utility is an executable file (standalone).

Citrix Receiver Cleanup Utility Command Line

How to Use Receiver Cleanup Utility

To use Receiver Cleanup utility, complete the following steps:

Download Citrix Receiver Cleanup Utility

  • Extract and run the Receiver Cleanup utility with administrator privileges.

If desired, the Receiver Cleanup utility can be run in an unattended mode, by specifying the executable with a parameter of /silent (Ex: “C:tempReceiverCleanupUtility.exe /silent” )
Caution!: This will not prompt to backup, nor reboot even if necessary, and will not automatically reboot.

Citrix Receiver Cleanup Utility Download

Source